All Services:

E-commerce & Omni-Channel

Your customers don’t care how complicated your supply chain is. They just want their order on time.

We handle B2B, D2C, and everything in between so you can sell through any channel without worrying about what happens after the click.

THE CHALLENGE

More Channels, More Complexity

Selling online used to mean one website and one shipping workflow. Now you’re probably selling through your own site, Amazon, Walmart, maybe a few other marketplaces, plus wholesale accounts that still want traditional B2B fulfillment. Each channel has its own requirements, its own timing, and its own expectations.

Managing all of that in-house takes space, systems, and people. And when volume spikes, it can overwhelm an operation that wasn’t built to flex.

We’ve been doing fulfillment for a long time. We know how to handle the complexity of multiple channels without letting anything slip through the cracks. Orders come in, we pick them, pack them, and ship them. You get visibility into what’s happening and your customers get what they ordered.

Our Approach

One Partner, Every Channel

We integrate with your systems so orders flow automatically into our warehouse management platform. When an order comes in from Shopify, Amazon, Walmart, or your ERP, we see it in real time. We pick it, pack it according to your specs, and ship it through the best carrier for the job.

Our facilities in Louisville and Memphis put us close to the UPS and FedEx hubs, which means faster transit times and lower shipping costs for most of the country. We shop rates across carriers and pass the savings along.

You get a customer portal where you can track orders, monitor inventory, and see exactly where things stand.

No black box. No waiting for someone to call you back. And when volume spikes during peak season, we scale with you.

See It in Action

Our customer portal gives you real-time visibility into orders, inventory, and shipments. No surprises.

EMR 0.70

3x KEMI Destiny Award Winner

WHAT WE DO

Full-Service Fulfillment

B2B Fulfillment

Wholesale and retail distribution with EDI compliance, routing guide adherence, and retailer-specific labeling. We know how to ship to big-box retailers without chargebacks.

D2C Fulfillment

Direct-to-consumer shipping with branded packaging, gift messaging, and returns processing. We make your customers feel like the order came straight from you.

Marketplace Integration

We connect with Amazon, Walmart, eBay, Shopify, WooCommerce, BigCommerce, NetSuite, and more. Orders flow in automatically and inventory syncs across channels.

Pick, Pack, Ship

Accurate order fulfillment with real-time tracking. We process an average of 26,000 orders per day across our network.

Kitting & Assembly

Need products bundled, kitted, or customized before shipping? We handle that in-house so orders go out ready for the end customer.

Returns Processing

We receive returns, inspect them, and route them to resale, refurbishment, or disposal. Full visibility into what’s coming back and why.

Industries

E-Commerce and Omni-Channel Across Sectors

Your customers order from everywhere. We ship from anywhere they need.

We handle B2B and B2C fulfillment with real-time tracking through our WMS and OMS systems. We integrate with platforms like Shopify, Amazon, Walmart, and BigCommerce, and ERPs like NetSuite and Microsoft Dynamics 365. We shop the best parcel rates on every order and ship via parcel, LTL, or full truckload. Your customer sees your brand. We handle everything behind it.

Appliances

We warehouse, pick, pack, and ship appliances and parts direct to consumers or retailers with the tracking and rate-shopping that keeps delivery costs down.

Automotive

We fulfill aftermarket parts orders across B2B and B2C channels with accuracy and speed, integrating with your sales platforms for seamless order flow.

Consumer Goods & Retail

We handle multi-channel fulfillment with real-time inventory visibility and platform integrations that keep pace with high-volume, high-SKU product lines.

Food & Beverage

We pick, pack, and ship food and beverage products across B2B and B2C channels from our AIB-certified facilities, with the traceability and handling your products need.

Healthcare

We pick, pack, and ship healthcare products across B2B and B2C channels with the same accuracy and tracking we bring to every order we fulfill.

SYSTEMS

We Plug Into Your World

We integrate via API with major marketplaces and e-commerce platforms.

We integrate via API with major marketplaces and e-commerce platforms. We support EDI, HTTP, SFTP, and custom connections. Our WMS gives you real-time visibility into inventory, orders, and shipments through a customer portal.

Platforms we work with:

Why HJI

We're Not a Mega-Fulfillment Center

We’re not trying to be the biggest 3PL in the country. We’re trying to be the one you actually want to work with.

That means you get a team that knows your account. You get flexibility when things change. And you get a partner who picks up the phone when something goes wrong.

If you’re looking for a fulfillment partner who treats your business like it matters, we should talk.

FAQs

Frequently Asked Questions

We operate over 1.3 million square feet of warehouse space across seven locations, so we’ve had a lot of these conversations. Here’s what most partners want to know upfront, and we’re always glad to talk through the specifics of your operation.

How long has your company been established?

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How much does it cost for one care?

How many people work at your company?

Does your company open job vacancies?

How do I contact Vidda for appointment?

What kind of contracts do you provide?

LET’S TALK

Ready to move your business forward?

Tell us what’s keeping you up at night. A capacity crunch. Labor challenges. A supply chain that needs rethinking. We’ll listen first, then build a solution around your needs.